TERMS AND CONDITIONS

1.      OUR RESPONSIBILITIES
 
 

1.1          Turn around period is normally within 3-5 working days, under some circumstances, it may take longer due to the availability of parts. We will endeavor to keep customers fully informed during this period.

1.2          A repair means the restoration of equipment to working order in accordance with the customer's fault report and requirements. 
 

2.       YOUR RESPONSIBILITIES
 

2.1    Any equipment sent to Retro Tech Ltd. should be accompanied by a fault report from the customer. The information given by the customer is for reference only. Our own engineer's examination report will form the basis of the full fault report.

2.2    Customers should backup their data before sending their equipment to us for repair. We cannot accept any responsibility for data loss.

2.3    Any equipment kept on site by Retro Tech Ltd computers Ltd. for more than 3 months since the initial quotation, or issue of invoice will be scrapped without notice. A holding fee of £5 per day will be charged to customer two months after the quotation or invoice has been issued.
 

3.       WARRANTY
   

3.1    We offer three months return to base (RTB) warranty on repairs.  Repairs carried out by Retro Tech are covered only for the specific fault we have diagnosed and repaired. We cannot offer any warranty if the device returns with a new or unrelated fault, physical damage, liquid spillage, or any signs of misuse or tampering after collection.  We offer no warranty on any software repairs.  Warranty will also be void if our warranty label has been broken; the faults are different or unrelated to the original faults; if the equipment has been modified, or improperly handled after collection.

3.2    We require that any fault found with any of our repairs, we need written confirmation of the issue and the right to inspect and if needed get an independent engineer to compile a report in the first instance

3.3    Equipment which is returned out of our warranty will be charged the appropriate repair fee.

3.4   Certain specialist repairs may be carried out by an approved third‑party repair centre. Any warranty relating to those repairs is provided directly by the specialist company and is subject to their terms. Retro Tech does not offer additional warranty on work completed by external providers.
 

4.      COST AND PAYMENT
 

4.1    All prices quoted are inclusive of VAT @ 20.00%.

4.2    Payment can be made by bank transfer only.  Payment must be made before delivery or collection.
 

5.       DISCLAIMER 
 

5.1    No responsibility for the expiration of manufacturer's original warranty on equipment that has been sent to us for inspection or repair

5.2    No responsibility for any data loss during the repair procedure.

5.3    No responsibility for equipment of an unstable nature which may deteriorate during inspection for repair